Cookies & Privacy
LA Maintenance (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data, as well as how we use cookies on our website.
This policy applies to all visitors to our website and anyone who engages with us for our HVAC installation and maintenance services across London and the South East.
Who We Are
LA Maintenance is a single-source HVAC supplier delivering installation and maintenance solutions across the public and private sectors. With experience dating back to 1989, we pride ourselves on being a friendly, knowledgeable, and trusted partner for even the most challenging projects.
If you have any questions about this policy or how your data is handled, please contact us using the details provided on our website.
What Information We Collect
We may collect and process the following types of personal data:
Contact information such as your name, email address, phone number, company name, and job title
Enquiry details you provide when submitting a contact form or requesting a quote
Technical data including IP address, browser type, operating system, and website usage data
Communication records such as emails or correspondence exchanged with us
We only collect personal data that is necessary and relevant to providing our services or responding to enquiries.
How We Use Your Information
We use your personal data to:
Respond to enquiries and provide requested information or quotations
Deliver HVAC installation and maintenance services
Communicate with you regarding projects, updates, or service-related matters
Improve our website, services, and user experience
Meet legal, regulatory, and contractual obligations
We will never sell your personal data to third parties.
Lawful Basis for Processing
We process personal data under the following lawful bases:
Legitimate interests to operate and grow our business
Contractual necessity where data is required to deliver agreed services
Consent where you have explicitly provided it
Legal obligation where required to comply with applicable laws
How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Access to personal data is restricted to authorised personnel only.
We retain personal data only for as long as necessary for the purposes outlined in this policy or to comply with legal requirements.
Sharing Your Information
We may share your data with trusted third parties where necessary, such as professional advisers or service providers supporting our IT and website infrastructure.
All third parties are required to respect the security of your data and process it in accordance with UK data protection law.
Your Rights
Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate or incomplete data, request erasure of your data where applicable, object to or restrict processing of your data, request data portability, and withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us directly.
Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide insights into how visitors use the site.
How We Use Cookies
Our website uses cookies to ensure the website functions correctly, understand how visitors use our website, and improve performance and user experience.
Cookies may be session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a set period.
Types of Cookies We Use
We use essential cookies required for basic website functionality and analytics cookies that help us understand website traffic and usage patterns.
We do not use cookies to collect personally identifiable information without your consent.
Managing Cookies
You can control and manage cookies through your browser settings. You may delete or block cookies at any time; however, doing so may affect the functionality of parts of the website.
Changes to This Policy
We may update this Privacy & Cookies Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be published on this page.
Contact Us
If you have any questions about this policy or how your personal data is handled, please contact LA Maintenance using the details provided on our website.